Shipping Policy

Last updated: [30 August, 2025]

Thank you for choosing Zahra Perfumes. This policy outlines processing, delivery timelines, charges, and other shipping details.

1. Order Processing

• Processing time: 1–2 business days (excluding weekends/holidays).
• Invalid address or payment issues can delay shipping.
• During peak periods, processing may take up to 2 additional days.

2. Estimated Delivery Times

Note: These are estimates—delays due to external factors (e.g. courier, weather, festivals) may occur.

3. Shipping Charges

• Standard shipping fee: ₹40 inside Kerala and ₹60 outside Kerala (free on orders above ₹299).

4. Serviceability & Address

• Ensure your delivery address and PIN are accurate and serviceable.
• Inaccurate or unreachable information may lead to delays or returns.

5. Tracking

• Tracking availability depends on courier upload times.

6. Delivery Attempts & RTO

• Couriers usually attempt delivery 1–3 times. Please keep your phone available for updates.
• Unclaimed or undelivered packages are returned to origin (RTO); reshipping may incur charges.

7. Damages, Leaks, or Wrong Items

• Record an unboxing video showing intact seal and shipping label.
• Report any issues within 24–48 hours of delivery with evidence.
• We will assist with replacement or refund per our Refund Policy.

8. International Shipping

• Currently: Disabled. To enable international shipping, contact support.
• Import duties or taxes are the buyer’s responsibility and may delay delivery.

9. Cancellations

• Orders can be canceled before dispatch by contacting us at [email protected] or (+91) 89218 24742.
• Once dispatched, cancellations are not possible—please refer to our Refund Policy.

10. Contact